[{"title":"What is a Loyalty Program?","content":"

Our Loyalty Program is our way of rewarding you every time you shop with us. As a member, you'll earn points that you can redeem as cash rewards and unlock exclusive perks just by buying your favorite kratom products. It's our way of saying thank you for choosing our premium kratom and being in our community.

"},{"title":"How does this new loyalty program compare to our previous one?","content":"

We used to have a different version of a Loyalty Program. We've updated and improved our Loyalty Program in a few key ways:

While before everyone earned the same no matter how much you spent, now we reward you even more if you spend more with us. Access more points and better perks as you reach higher tiers.
We've updated our portal so it's easier to navigate. You can access your points and all loyalty information by clicking the \"Manage Loyalty\" button on your account page, or directly through our loyalty page after logging in.
Our new Loyalty Program offers even more ways to earn points.
It couldn't be easier to apply points to a future order or even an upcoming subscription delivery. Simply generate a coupon code on your rewards page, copy it, and paste it at checkout — or it'll automatically apply to your cart.

"},{"title":"How do I join Super Speciosa’s Loyalty Program?","content":"

On every purchase, you'll earn points with us, starting with your first purchase. Already a customer? Great news: you're already a member, and you've already started earning points towards your next purchase. Sign in to view your current point balance.

Are you new here? Sign up for your account — or you'll be prompted to when you checkout. You'll automatically start earning points when you purchase.

"},{"title":"What is the difference between different tiers of your Loyalty Program?","content":"

Our Loyalty Program includes three tiers: basically, you get perks no matter how much you spend, but the benefits increase with how much you spend each year. Your tier status resets every year from when you started earning points. Let's break down the three tiers of rewards:

Welcome Tier: For those who spend less than $1000 in a year

A $10 credit on your birthday
1 point per dollar spent to redeem on products

Silver Tier: For those who spend $1000-$4000 in a year

A $20 credit on your birthday
2 points per dollar spent to redeem
24-hour early access to new kratom products
Exclusive promos & perks

Gold Tier: For those who spend $4000+ in a year

A $50 birthday credit
5 points per dollar spent
Access to special bulk promos
Access to new launches 72 hours earlier than everyone else

"},{"title":"Where can I find my points? How do I redeem them? ","content":"

You'll earn points on every purchase as part of our Loyalty Program, which you can redeem like cash rewards on future purchases. You can check your points balance by logging into your account at any time.

When you're ready to redeem, follow these steps:

Click \"Manage Loyalty\" on your account page (or access it through our loyalty page after logging in).
Scroll down and click \"Claim Reward.\"
Enter the number of points you'd like to use. (You can apply up to 2,500 points, equivalent to $25, per purchase.)
Generate your coupon code and click \"Copy.\"
The code will automatically apply to your cart, or you can paste it manually at checkout.

"},{"title":"What happens to my points if I return something? ","content":"

If you return a product, your credits get automatically deducted from your account.

"},{"title":"Do points expire? ","content":"

Yes — your points will expire 1 year after you earn them.

"},{"title":"Why do I need to share my birthday with Super Speciosa?","content":"

It's a surprise! (But seriously: we give you a special treat on your birthday towards a future purchase.) Just add your birthday on your rewards page to be eligible — you'll earn 20 points just for saving it to your account.

"},{"title":"Are there any downsides to joining Super Speciosa’s Loyalty Program?","content":"

Not if you ask us! You get points on every purchase, which are essentially cash rewards that you can redeem on future purchases, plus a birthday treat and special perks. Win-wins all around!

"},{"title":"Can I use points on a subscription? ","content":"

Yes! To apply points to a future subscription delivery:

Go to your account and navigate to your active subscription.
Scroll down to \"Apply Discount.\"
Click \"Redeem Points\" and enter how many points you'd like to use.

"},{"title":"You're running a promo on my favorite product, can I also use my points? ","content":"

No, points cannot be combined with other discounts or promo codes. If you're looking to save more, sign up for a recurring subscription, which automatically saves you at least 20% on every delivery — plus, you can apply the points you accrue with each delivery.

"},{"title":"Are there other ways to earn points besides making a purchase? ","content":"

Yes! There are a few more ways to earn points. Here are some options:

Create an account for 20 points
Sign up for SMS alerts for 20 points
Sign up for our newsletter for 20 points
Add your birthday to your account for 20 points
Leave a review for 50 points
Follow us on Instagram for 20 points
Follow us on X for 20 points
Follow us on TikTok for 20 points

"}]