Traffic Roots Audience Pixel

Contact Us

Need help? Please browse through our frequently asked questions to get a quick answer.

We love hearing from customers. Please use this form to send us a message. If we do not respond to you promptly please be patient and we promise that we will respond. Customer service is very important to us and we do not leave any of our customers hanging.

We are available 24/7 by email at [email protected]

Our customer service representatives are available by phone at (754) 800-5219 Monday through Friday 9am to 5pm eastern standard time.

US Office:
38 S Federal Hwy #10-120
Dania Beach, FL 33004
Phone: 754 800 5219

EU Office:
Alameda das Linhas de Torres
219 3frt 1750-144
Lisboa, Portugal
Phone: +44 2037466915

checkout problems?

If you are using a credit or debit card, try these tips below…

  1. Double check the credit card info for accuracy (expiration date, card number, card code).
  2. Double check your billing address. It must match the billing address that your bank has on file.
  3. Try using the “Credit Card PMC” option instead of the plain “Credit Card” option.
  4. Your bank may be declining the transaction because they think it’s fraud. Call your bank and ask them to approve it and then try again.
  5. If all else fails, call or text us at 754-800-5219 during business hours Monday through Friday 9am eastern to 5pm eastern. You can always leave a message if we aren’t available.
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Subscribe to our email list for exclusive discounts, giveaways, and breaking news on kratom. You’ll instantly receive a free shipping code that you can use on your first order.