Frequently Asked Questions

Before placing your order...

We accept all Visa, Mastercard, Discover, and American Express credit and debit cards. Our checkout is secure and uses encryption for the privacy of your information. Ensure the billing address matches what the card has on file. You can still have your order shipped to a different address, just select the box under the billing address to fill out your shipping information

For everything related to rewards and how the program works, please refer to this page.

We offer USPS and UPS shipping. The quickest shipping option we have available is USPS Priority Express which is 1-2 shipping days. For more information about shipping. Check out this page

Yes! You can get a 15% coupon code for your first order by clicking the “Get 15% Off Your First Order” link located on the top banner of the website. Alternatively, you can use this link to get your coupon code.

Yes! Please send us an email here for more details. As a heads up, we’ll require a photo ID and/or other forms of proof to qualify for a reusable custom discount code.

Yes! We want you to have the best experience with our products, so we offer a 30-day guarantee. If, for any reason, you encounter issues with your order or you find yourself unsatisfied with our products, kindly let us know so we can work on a resolution. Your satisfaction is our priority!

If you’ve never ordered with us and you’d like to give us a try, we’re happy to offer free samples! Cick here for more details and including how to sign up.

After your order is placed...

After your order is shipped from our warehouse, you will receive an automated email containing a link with a UPS or USPS tracking link. If you can’t find the email or think you may have put in the wrong email address, please contact our customer service team here.

All orders placed today before 2:00 pm EST will be shipped the same day. Orders placed after that will be shipped the following day. You’ll receive a tracking number sent to your email once it ships. 

We have different shipping options available, from USPS First Class (4-7 days), USPS Priority Mail (3-5 days) up to Priority Mail Express (1-2 days shipping) and UPS Ground (1-7 days).

For more information about shipping, check out our shipping page in this link.

Don’t worry! Sometimes, the shipping carrier might not update the tracking information immediately, but the package is still in transit. If you haven’t received it within 10 days of placing your order, please reach out to us, and we’ll be happy to assist you.

If USPS shows your package as delivered but you can’t find it, first, check with your neighbors and people you live with as it might have been misdelivered. Sometimes, carriers will mark packages in advance, so please be patient and give it a day or two to turn up. If it doesn’t turn up, please reach out to us

We offer a 30-day satisfaction guarantee. If you’re not happy with any of our products, neither are we. If you wish to return your order, please reach out and let us know the reason. We’re happy to assist with a refund or exchange. We’ll provide you with a return shipping label via email for your convenience.

Kratom FAQs

Mitragyna speciosa, commonly known as kratom, is a tropical tree related to the coffee plant that comes from deep within the rainforests of Southeast Asia. Locals have been using kratom’s alkaloid rich leaves for centuries for their therapeutic and energizing qualities. For more information, click here.

Our kratom strains are diverse and tailored to meet various needs. For an energizing boost, you might explore White Vein strains, while Red Vein strains are favored for relaxation. Green Vein strains strike a balance between the two. Discover more about our potent Maeng Da Kratom and other strains in our informative blogs: Streamlining Our Kratom Strains, Green, Red, White: Kratom Strain Colors Explained, and The Maeng Da Kratom Guide.

The effects of kratom will vary from person to person. The main factors are serving size, tolerance, and the user. Every batch is also unique in that the amount of each alkaloid varies and that affects the user experience. This is the nature of all kratom products. What we try to do is to make sure the customer has as much information as possible. That’s why we include the batch # and the lab certificates on every product.

To find the a good match for your needs, whether it’s energy, relaxation, focus, or relief, consider exploring our product range. Your personal experience and preference play a significant role, so feel free to reach out to our team for more advice.

For our natural powdr, capsules, teas and tablets, green strains are generally more energizing and uplifting, red strains are more calming and sedating, and white strains can be a combination of both effects more leaning towards motivation and focus as some customers describe. 

The Maeng Da strains will test highest in mitragynine, the most active alkaloid in kratom. The Signature Reserve strain will be the highest testing green strain. More information about our strains here.

Absolutely, all of our kratom undergoes stringent lab testing for safety and quality. We’re dedicated to providing you with the best, which includes thorough testing for bacteria, mold, contaminants, and heavy metals. Learn more about our commitment to safety here

Finding the right serving size for kratom can vary from person to person. For detailed guidance on kratom servings, whether you’re using powder, capsules, or exploring frequency of use, please read through our comprehensive guides: Kratom Usage Guide, Measuring Kratom, Kratom Capsule Servings, and Kratom Powder Servings.

There are various enjoyable ways to take kratom powder, from mixing it with your favorite drinks to brewing it into tea. Find your preferred method and tips for the best kratom experience in our guide: How to Take Kratom Powder.

Kratom extract is a potent, concentrated form of kratom, while kratom powder consists of ground leaves. For a comprehensive overview of these forms and their differences, check out: Kratom Extract vs. Powder Guide and About Kratom Extracts.

Other Questions

To stay in the loop of our deals and sales, click the 15% off offer in the banner of the site, you’ll need to enter your email address and phone number to received texts. On top of that, you get 15% off just for signing up!

For everything related to an affiliate program visit our Affiliate Page.

We do! Please contact us here.

Click through to find our resource center for all things kratom. We have just started adding content, and will be continuing to add new information regularly.

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