FAQs

Frequently Asked Questions

Please browse through our frequently asked questions below for some quick answers. It’s usually faster to read through this information than to send us a message.

Before placing your order...

We will do everything in our power to make sure that your order is shipped quickly from our warehouse. Orders placed before 2pm eastern will ship the same day. We are not able to guarantee delivery dates. The time frames that you see at our checkout are estimates only. After we do our job and hand your package off to USPS we rely on them to do their job. We have no control over delays and we do not have any special back channels to communicate with them and track down your package. Generally speaking USPS is pretty reliable and delivers by the expected delivery date. During holiday season (November to January) the mail runs slower and delays are expected. In rare cases you may find that your package takes 7-10 days to deliver. Please read our shipping guidelines for more information.

If you track your shipment on USPS.com you may see a “pre-shipment” or “package acceptance pending” status. This is normal and it may take 24-48 hours to update and show progress. In some cases you may not see updates for 3-4 days, especially during holiday season. Do not be alarmed! The USPS tracking status is notorious for inaccuracies and often does not show the true whereabouts of the package. Please be patient – we will make sure that you receive your package. If 5 days have passed since your order was shipped and the tracking status on USPS.com appears to be “stuck” please contact our customer support team

The short answer is that it’s very difficult for businesses like ours to accept credit card payments. The credit card solution we use is one of the few options available to us (if not the only). So, we’re kind of stuck with it. It often declines cards for no good reason. When this happens we often a few tips…

First, make sure that your billing address, particularly the zip code, matches what is on file with the card issuing bank. The card that you use must be a Visa or MasterCard. If you have a different card you may want to give it a try. If you aren’t able to get to the part to enter your credit card details at all then the system could be temporarily down. If this is the case try again in a few hours. 

The best solution to this problem is not to use a credit/debit card at all. Pay using your checking account instead by selecting the eCheck option. It’s secure and more reliable. We have more control over when and why it works. All you have to do is enter your checking account number and routing number. Be sure to double check the numbers to make sure you are entering them correctly.

For everything related to rewards and how the program works, please refer to this page.

After your order is placed...

We will do everything in our power to make sure that your order is shipped quickly from our warehouse. Orders placed before 2pm eastern will ship the same day. We are not able to guarantee delivery dates. The time frames that you see at our checkout are estimates only. After we do our job and hand your package off to USPS we rely on them to do their job. We have no control over delays and we do not have any special back channels to communicate with them and track down your package. Generally speaking USPS is pretty reliable and delivers by the expected delivery date. During holiday season (November to January) the mail runs slower and delays are expected. In rare cases you may find that your package takes 7-10 days to deliver. Please read our shipping guidelines for more information.

If you track your shipment on USPS.com you may see a “pre-shipment” or “package acceptance pending” status. This is normal and it may take 24-48 hours to update and show progress. In some cases you may not see updates for 3-4 days, especially during holiday season. Do not be alarmed! The USPS tracking status is notorious for inaccuracies and often does not show the true whereabouts of the package. Please be patient – we will make sure that you receive your package. If 5 days have passed since your order was shipped and the tracking status on USPS.com appears to be “stuck” please contact our customer support team

So you received an email from us confirming delivery, you went to your door, and it’s nowhere to be found…Don’t be alarmed! This happens more often than you’d think. Take a deep breath and start to think…Is it possible your neighbors received it by accident? Did someone who lives with you receive it and forget to tell you? Check with them first. If possible try to track down your mail carrier and ask them if they recall delivering your package.

If you try all of these things and it still hasn’t turned up then it’s possible that USPS marked your package as being delivered before it was actually delivered. In cases like these USPS will usually deliver the package with the next day’s mail. In some cases it might even come 2 or 3 days later. It’s very rare for a package to get lost so please be patient!

We usually email a shipping confirmation email less than 24 hours after an order is placed. Keep in mind that the post office is closed on Sundays and there are also several postal holidays each year. If we are not able to ship your order because the post office is closed then you will not receive your tracking information until the following day.

It’s also possible that you did not receive your tracking information because you entered your email incorrectly (with a typo) when you checked out. If you think this is the case please send us a message.

If you entered the wrong shipping address you can attempt to intercept the package and redirect it. Call 1-800-ASK-USPS or make the request online at the USPS website.. Hint: You’ll keep your sanity by making the request online and avoiding USPS phone support.

Learn more about kratom...

Mitragyna speciosa, commonly known as kratom, is a tropical tree native to Southeast Asia from the coffee family. Kratom plants can be found in the forests of Indonesia, Thailand, Malaysia, Myanmar and Papa New Guinea. All kratom imported to the United States comes from Indonesia. The leaves are harvested from mature trees, dried, and crushed. Kratom leaves have been used by the locals of Southeast Asia for centuries.

Different strains of the kratom plant can be found in various regions of Southeast Asia. To date there is no research that provides us with reliable information about how these strains compare to one another. Super Speciosa does not make any claims about the strains nor does it make any recommendations.

Yes! Unfortunately most vendors do not test their products. This is a major concern for us and we take it very seriously. All of our kratom is tested by third-party labs for contaminants, adulterants, and heavy metals. To ensure microbial safety we test for salmonella, e. coli and coliforms, yeast, mold, and aerobic plate count. Testing is also performed for Arsenic, Cadmium, Lead and Mercury. We do not sell any kratom to our customers that does not pass these tests.

Learn more about CBD...

Hemp is a plant. As a category, hemp plants include any variety of the Cannabis family which produce very little THC (the psychoactive chemical that creates the “high” feeling associated with marijuana). The Cannabis family is best known for marijuana which is very high in THC (no pun intended). Hemp and marijuana are often confused as being the same but this could not be further from the truth! Hemp is an industrial crop historically cultivated for its seeds and strong fibers, whereas marijuana is grown for its drug effects.

Thanks to the legislation passed by Congress in 2014 and 2018, the hemp industry is thriving. Industrial hemp is defined by law as hemp containing less than 0.3% THC. Several states have established programs for farmers to grow industrial hemp. Our CBD products are derived from hemp plants grown in the beautiful state of Oregon. 

CBD is short for Cannabidiol and is the second-most researched cannabinoid after THC. Research has uncovered CBD’s potential for many health benefits without the psychoactive and intoxicating effects of THC. CBD may be helpful in promoting restful sleep, supporting normal cartilage and joint function, relieving occasional nausea, enhancing relaxation, and more. We encourage everyone who is interested in the possible benefits of CBD to do further research. There are many scientific publications that have explored the exciting potential that CBD from the hemp plant has to offer.

Our products are derived from hemp plants with very low levels of THC. Most CBD products like the ones that we sell do contain trace amounts of THC. All of our products contain less than 0.3% THC in accordance with federally mandated limits. Keep in mind that our products are not mind-altering and THC in these amounts is nowhere near enough THC to provide the user any psychoactive effects.

Cannabinoids are a class of organic molecules produced naturally by cannabis plants which activate CB1 and CB2 receptors. These receptors interact with the central nervous system. CB1 receptors are located in the brain. CB2 receptors are dispersed all over the body. CBD does not make its users “high” because CBD does not activate the CB1 receptors in the brain.

There are many cannabinoids. In fact, there are more than 100 that have been studied. Each cannabinoid is associated with a unique receptor interaction. These unique interactions are capable of producing a variety of benefits. When the various cannabinoids are used together it is often referred to as the “entourage effect”. 

Our products contain very little THC. Some of them do not contain any THC at all. While it would be surprising to fail a drug test due to the use of our CBD products, it’s not impossible. We cannot be held liable if this were to happen. If passing a drug test is a concern for you we recommend that you do not consume our products.