Shipping

What to expect when receiving your order

Super Speciosa offers discounted expedited shipping via Priority Mail and Priority Mail Express through the United States Postal Service (USPS). Before placing your order, please acknowledge the following regarding delivery time expectations:

  • August 2020 Update: Recent changes in operations at USPS are causing extended delays for some customers. UPS ground has been added as an option for shipping at checkout. For customers located in the Southeast United States near our distribution center in Florida, UPS Ground may be a good alternative for time sensitive orders. Refer to the map below to determine whether you are in a zone where transit times can be minimized by using UPS ground service.
  • COVID-19 Update: USPS is advising customers to expect delays due to the impacts of COVID-19. Please be aware that the expected delivery time frames below are affected.
  • We do not guarantee delivery dates.¬†We only guarantee that your order will be delivered from our warehouse to the post office on time.
  • All orders placed before 2pm EST are shipped the same day. Orders placed after 2pm EST will be shipped the following day. We do not ship on Sundays or postal holidays when the post office is closed.
  • Priority Mail service has an expected delivery of 2 or 3 days from the date the order is shipped (excluding Sundays).
  • Priority Mail Express service has an expected delivery of 1 or 2 days from the date the order is shipped (excluding Sundays).
  • During the holiday season,¬†it is not unusual for delivery times to extend several days beyond this window.
  • We will not refund shipping costs if USPS does not deliver by the expected date.

All packages are shipped discretely for your privacy.

The map below shows transit times from our distribution center in Florida.

Where do we ship to?

Super Speciosa currently ships domestically from Florida to all 50 states in the U.S. except for the following locations:

  • Alabama
  • Indiana
  • Vermont
  • Wisconsin
  • Arkansas
  • Rhode Island
  • San Diego, California
  • Jerseyville, Illinois
  • Sarasota County, Florida
  • Oceanside, California
  • Ontario, Oregon
  • Union County, Mississippi

Please be advised that Mitragyna Speciosa is prohibited in these locations and our system will not allow shipping to these destinations. For more information on locations where kratom has been banned and why please visit this helpful kratom legality map or the American Kratom Association.

checkout problems?

If you are using a credit or debit card, try these tips below…

  1. Double check the credit card info for accuracy (expiration date, card number, card code).
  2. Double check your billing address. It must match the billing address that your bank has on file.
  3. Try using the “Credit Card PMC” option instead of the plain “Credit Card” option.
  4. Your bank may be declining the transaction because they think it’s fraud. Call your bank and ask them to approve it and then try again.
  5. If all else fails, call or text us at 754-800-5219 during business hours Monday through Friday 9am eastern to 5pm eastern. You can always leave a message if we aren’t available.