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Returns & Refunds

SuperSpeciosa.com will make every effort to ensure that your purchase meets or exceeds expectations. If it becomes necessary to return merchandise, please use this form to contact us. Returns will be accepted within 30 days of the original date the order was placed. Returns must be authorized before they can be accepted. Final disposition of returned goods will be made only after receipt and may take up to 3 business days from the date of receipt. Common reasons that returns may be accepted include, but are not limited to, product quality and physical damage. The customer may be responsible for the cost of return shipping at the discretion of SuperSpeciosa.com. Returns that are accepted will be refunded in full, including the cost of shipping.

checkout problems?

If you are using a credit or debit card, try these tips below…

  1. Double check the credit card info for accuracy (expiration date, card number, card code).
  2. Double check your billing address. It must match the billing address that your bank has on file.
  3. Try using the “Credit Card PMC” option instead of the plain “Credit Card” option.
  4. Your bank may be declining the transaction because they think it’s fraud. Call your bank and ask them to approve it and then try again.
  5. If all else fails, call or text us at 754-800-5219 during business hours Monday through Friday 9am eastern to 5pm eastern. You can always leave a message if we aren’t available.

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Get your first order shipped free.

Subscribe to our email list for exclusive discounts, giveaways, and breaking news on kratom. You’ll instantly receive a free shipping code that you can use on your first order.