Here at Super Speciosa, customer service and transparency go hand in hand. That’s why we have been the go-to vendor for tens of thousands of customers over the last 6 years, because we are open and honest about how our kratom is made. With that, we are always here to address any customer concerns.
Recently, a customer got in touch with us about their product. They noticed tiny filaments magnetically formed in their kratom powder. Due to this, they were worried that the product was contaminated and that it wasn’t properly tested.
This is a completely valid concern. However, rest-assured, the powder is not contaminated or adulterated in any way.
Let’s break this down using a little bit of science.
Have you ever rubbed a balloon against your clothes and then stuck it to a wall? Or your hair stands up after you pull over a polyester shirt? This occurs because of static electricity, and interestingly enough, this phenomenon occurs in our kratom powders too.
Powder is a poor conductor of electricity, which results in an imbalance of negative and positive charges. Due to the lack of flow of electricity, it becomes “static” or built up within the kratom powder. Static is especially high in powder that is finely ground and highly sifted like ours. Plus, the kratom particles rubbing against each other during the manufacturing process and moving around in the bag during transit continue to build this static electricity.
The presence of static electricity in powder is completely harmless. On top of that, we make sure our products are always free of contaminants. All of our products are processed in our American Kratom Association approved, GMP Facility, which means we go through extreme care, sanitation, and cleanliness to provide our customers with safe, clean kratom. Furthermore, all our kratom is lab tested. You’ll notice all our products come with a QR code that directs to the lab result of the specific batch, which shows are product is free of harmful bacteria, heavy metals and contaminants.
See and feel the quality for yourself! We have a 30-day satisfaction guarantee on all our products.
Any other questions or concerns, we’d be more than happy to help! Reach out to our customer care team 24/7 at [email protected].